WHEN YOU COME UNDER THE CARE OF VEMSA, YOU GET: ✔ senior emergency medicine specialist assessment ✔ tailored management plan ✔ pharmacy e-prescription where indicated ✔ medical certificate where required ✔ pathology or imaging referral where indicated ✔ bulk billed follow-up consultations ✔ streamlined referral to another specialist on the VEMSA network where indicated | Eligible Medicare patients pay from $49.15 out-of-pocket | Bulk billed 11:00 pm–1:00 am | $49.15 out of pocket overnight until 7:00 am | $89.00 initial consultation at all other times | All consultations with a referral letter are bulk billed.

Trust and Information Patient safety and privacy, and robust clinical governance are paramount at VEMSA. We adhere to all Australian medical regulations and standards relevant to the services we provide, including the AHPRA Medical Board guidelines for telehealth consultations and Medicare billing requirements.

Patient information

What you need to know when you use VEMSA’s services, including eligibility and accessibility

Find out more →

Consultation Fees

Our fees are designed to make prompt, emergency specialist healthcare accessible to all Australians regardless of the time of day or night.

Find out more →

Conditions safely managed virtually

A comprehensive list of which health concerns can safely and effectively be managed remotely by an emergency specialist doctor

Find out more →

Safety, escalation, and clinical governance

The framework we abide by when upholding patient safety, following escalation pathways, managing risk, and continuously improving the care we provide

Find out more →

Privacy, data security, and Australian compliance

Read our policies on privacy, data security, and how we ensure we remain compliant with Australian healthcare laws and regulations governing our service

Find out more →