Non-life-threatening illnesses or accidents.
If your situation is life-threatening, please call Triple Zero (000)
VEMSA is an Australia-wide virtual emergency department operating from 5:00pm – 7:00am (Melbourne time, AEST/AEDT) seven days a week, providing specialist-led emergency care for non-life threatening conditions requiring urgent medical attention. All our emergency specialist doctors are highly qualified with a Fellowship of the Australasian College of Emergency Medicine (FACEM).
We go beyond initial management, offering specialist referral, ongoing follow-up, facilitate hospital admission, and provide post-discharge care where needed.
All consultations with our emergency medicine specialists are bulk billed to Medicare with no out-of-pocket costs.
Consultations with a non-emergency medicine specialist on the VEMSA network may incur additional fees.
Virtual consultations with emergency-trained clinicians for urgent, non-life threatening conditions.
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Diagnosis and management of asthma attacks, skin infections, lower back pain, suspected deep vein thrombosis, sprains and strains, headaches, and more.
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Expert care and reassurance for your little ones, including for conditions such as croup, minor fractures, vomiting, mild allergies, and fever.
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Compassionate medical support for anxiety, depression, and other acute mental health conditions.
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Pharmaceutical prescriptions and official medical certificates provided by AHPRA-registered, Australian-based doctors.
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Ongoing virtual review and follow-up with your emergency doctor after the initial acute problem has been managed.
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Timely escalation through the healthcare system where required, including specialist referral or coordination of hospital admission.
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Begin your secure telehealth consultation with an emergency-trained clinician by clicking on the Start consultation link. This will take you through your patient registration form and informed consent.
An experienced clinician conducts an initial virtual assessment of your presenting signs and symptoms, providing an immediate management plan. Where necessary, your case will be escalated to an emergency specialist doctor, who will provide specialist assessment and management, all delivered remotely.
If your condition requires additional specialist input, we will organise your virtual consultation with the appropriate specialtist within our extensive VEMSA network, which includes gynaecology, paediatrics, respiratory, cardiology, geriatric, neurosurgery and more. If hospital care is required, we coordinate handover and transfer to the most appropriate public or private hospital based on clinical needs, insurance status and bed availability.
Where clinically appropriate, your treating emergency medicine doctor will arrange follow-up after the initial consultation. This may include review of investigation results, reassessment of symptoms, and guidance on next steps. Patients can also reconnect with our team if their condition changes.