Urgent Care Consultations Call VEMSA when you need an urgent care consultation

Some medical conditions or events don’t warrant hours of sitting in a hospital emergency department waiting room, but they do need to be attended to more urgently than waiting for the next available appointment at your GP. 

Get the care you need from an experienced clinician trained in emergency telehealth, exactly when you need it

Operating 365 days of the year, from 5pm to 7am AEST 7 days a week, an emergency-trained VEMSA clinician is ready to take your call whenever you need professional medical care, reassurance, and advice on next steps.

Urgent care is necessary for medical situations that involve significant pain, discomfort, or distress. Virtual emergency care is not suitable for time-critical or life-threatening emergencies – these should be managed by calling Triple Zero or attending a hospital emergency department immediately.  

A virtual urgent care consultation with VEMSA may be appropriate for:

• Mild to moderate shortness of breath, such as from an asthma attack – if you are experiencing shortness of breath combined with pain or tightness of the chest, please call Triple Zero or attend hospital emergency immediately
• Back pain, including flare-ups of chronic lower back pain
• Suspected deep vein thrombosis (blood clot in the leg or arm) – characterised by pain, swelling, cramping, and discolouration 
• Unusual urinary symptoms, such as increased urgency, frequency, or often needing to urinate at night 
• Stomach aches and other pain in the abdominal area 
• Limb or joint pain/stiffness, including from injury or conditions such as arthritis, gout, or polymyalgia rheumatica 
• Skin infection (cellulitis): redness, pain and swelling of part of the skin and gastro symptoms (diarrhoea, abdominal cramps and nausea or vomiting).

… and more, including other illnesses and injuries, mental health conditions, women’s health issues, paediatric conditions, and urgent pharmacy prescriptions or pathology and radiography requests. 

Find out which conditions are suitable for urgent care with VEMSA →